I purchased this drum sander a year ago. After using it sparingly for 6 months the motor broke down. The president of Grizzly advertises in his catalog that they give their customers "Exemplary Service" and if a tool breaks down "It gets fixed fast". You be the judge:
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br /I called Grizzly and then spent the better part of three days working on the motor as I was being coached on the phone by one of their techs. Finally it was determined that the motor was defective. It was 14 days before the new motor arrived. But Grizzly sent the wrong motor that turned the drums in the wrong direction. It took 5 more days for the tech to determine that the motor could not be reversed. The second replacement motor took another 16 days to arrive. The pulley was damaged so I had to wait another week for a replacement. By the time the sander was up and running again a total of 6 weeks had elapsed.
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br /So what do you think, "Exemplary" and "It gets fixed fast"?
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br /The new motor was in the machine less than 2 weeks and it too broke down. In frustration I tried to get Grizzly to just take back the machine. Their customer service department said there was no chance of that happening.
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br /The bottom line is that the people at Grizzly are quite content to see let their customers try to fix their machinery indefinately. While they don't seem to feel obligated to live up to their claims of great service.
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br /I would give Grizzly 0 stars if it was possible. I also have a Grizzly table saw and a thickness planer that I am selling. I can't afford to have one of them break down and have to go through something like this again.
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br /My advice to anyone thinking of purchasing any piece of Grizzly machinery is: unless you have the patience of a Buddhist Monk or a back up tool, DON'T DO IT.